Here you can solve all the doubts that you have about our service, in Tu Encomienda we are here to help you.

How does Tu Encomienda work?

  • Once you register in the system we will provide you with a P.O. Box number and an address for your purchases (shipping address).
  • After you make the purchases you should alert them in the system.
  • We receive information every time we receive a package in your P.O. Box
  • When the order is complete we will send you your invoice.
  • Once the payment has been made, you will proceed to make a shipment to the address indicated.

How do I request the service?

Register as a user by clicking on My Account / "REGISTER"

Make your purchases and address them to our warehouse in Miami, placing your name and the address of Tu Encomienda.


  • Name: Tu Full Name / the P.O. Box code
  • Address: 2505 NW 72nd Ave SUITE A
  • City: Miami
  • State: Florida
  • Zip Code: 33122

What are your rates?

Rates vary depending on the country of destination, type of shipment and package weight. Call us or write us and we will provide all the necessary information.

Is there a limit of items per shipment?

This type of information depends on several factors. For more information you should contact a representative of Tu Encomienda Miami who will provide you with all the information you need.

I'm in Miami, can I take the cargo personally to your offices?

Of course, our warehouse is open for customer service from Monday to Friday at the times indicated in " CONTACT US ".

I'm going to make several purchases, can you send them all to me together?

Yes, our repackaging and consolidation service is ideal to reduce shipping costs. Get more information on Who we are / "SERVICES" .

Do I need to send several cell phones? Can I do it?

No, at this time it is only possible to send one by recipient

Until what values ​​does the insurance cover?

All of our shipments are insured for a minimum of $100 USD, if the client wishes to take insurance for a higher value he can do it.

Does the insurance cover damage to the merchandise?

No, all packages are considered as "cargo" so they must be packaged well and protected for transport. The insurer is not liable for damages or looting of which it was the object.

If I'm in Colombia can I send merchandise to Miami?

Yes, we ship from our office in Bogotá, all shipments from other cities must first arrive at our office in Bogotá.

How long does it take to get my goods from Bogotá to Miami?

The estimated delivery time is 2 business days.

I have more questions, who can assist me?

Our representatives will be happy to answer your questions and assist you in every step of the process. Please check the "CONTACT US" page .

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Monday - Friday
9.00am - 6.00pm

10.00am - 1.00pm


2505 NW 72nd Ave SUITE A
Miami, FL. 33122


PH. +1(305)994-7212


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